This is a brief list of the most frequently asked questions. If you like our product, could you please go to Google Play store and give us 5 stars rating? Your support has been greatly encouraging to Dr. Safety team  🙂

What is Dr. Safety?

Dr. Safety is an antu-virus, full-suite security app for mobile devices. It fends off virus intruders, guards your data privacy, finds lost devices, and keeps unwanted callers away with security technology by Trend Micro.

How much is your app?

$0.00 – available for free in the Google Play store!

What should I do when update failed?

Please check if your phone is connected to internet and try to update again.

If auto update fails, we would like to provide a more customized instructions. Please email us your mobile phone model, OS version, and a screenshot of auto update setting. We will reply you ASAP!

What should I do when install failed?

Please check if your phone is connected to internet and try to install again. The failuer might be the problem between Google Play and user environment. You can run a self-check by testing if other app can’t be installed as well, or go to Settings>Application manager>Google Play>CLEAR DATA. If auto install still fails, please contact us through Google Play feedback system.

What’s Status bar icons mean?

Thank you for using Dr. Safety! Status bar icons are used to indicate there are notifications from your app. Dr. Safety shows the icon when running scans in the background. To display Dr. Safety icon, remove notifications from notification bar, then start scan. The icon should appear in status bar.

Dr. Safety is a bit Battery-consuming…What can I do?

We’re sorry to hear your feedback. It’s possible that they’re due to the following features: 1) Security Threat Scan-Real-time Scan, 2) Safe Web Surfing. You can try disabling both features to see if your phone doesn’t heat up and battery draining as much, just don’t forget to perform manual scan regularly and be extra careful when surfing the Net.

When are you going to make the app for iPhone, Blackberry, Windows Phone, etc?

Thank you for your support. Your support has been greatly encouraging to Dr. Safety team. We are currently working on making the Android experiences as solid as possible.

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